Creating Functional Support Processes

Having well designed process and workflows are critical to achieving success.

Most support team members are too busy delivering their services and keeping up with the hectic workload, that they do not have structured time to create plans, processes, and documentation. Sometimes the team is missing the necessary skillsets required for creating usable materials. Detailed support documentation, processes, workflows, definitions, etc. are necessary to ensure an exceptional Quality-Of-Service is delivered consistently as your organization grows and changes.

Examples of support processes and documents Dartmouth Data can help create.

  Defined Customer Service Expectations for your team

  Customer Service Process Flow

  Service Level Agreement (SLA)

  Escalation Management Plan (EMP)

  Organizational Roles and Responsibilities

  Unified Communication Plan

  Feedback Management

  Training and Development Process

  Documentation Process and Templates